Frequently Asked Questions

Please use the Contact Us form and choose the subject that best matches your request. For order questions, include your order number if available.

Use the Order Tracking page and enter your tracking details when available. Tracking information may take time to update after dispatch.

Some orders may be shipped in multiple packages depending on stock location, product availability, warehouse processing, or carrier handling. If this happens, each package may have its own tracking update and delivery date.

Legacy Magics may use multiple warehouse or fulfilment locations depending on product availability and destination. This helps improve delivery options and processing time. Warehouse information is kept general for security and operational protection.

Return and refund information is available on the Shipping & Refunds page. Items must meet the return conditions stated there. Please do not return items before receiving return instructions.

Please check the Size Guide before ordering. If you are between two sizes, choose the option that best matches your comfort preference and product type.

Stone and product-detail information is available on the Details page. Product appearance may vary slightly because stone color, tone, texture, and pattern can differ from one item to another.

Avoid water, sweat, perfume, chemicals, and impact. Store jewellery separately in a dry place when not worn. More care guidance is available on the Jewellery Care page.

Legacy Magics offers a One Year Warranty for eligible issues as described on the Details page. The warranty does not cover normal wear, misuse, accidental damage, water damage, chemical exposure, loss, theft, or unauthorized modification.

Yes. Professional advertiser and partnership requests can be submitted through the Contact Us page by selecting Advertiser / Partnership.