All products purchased from Legacy Magics are covered by our comprehensive one-year warranty against manufacturing defects. We stand behind the quality of every piece in our collection, giving you confidence in your purchase and peace of mind for the future enjoyment of your jewellery.

Warranty Coverage

Our warranty provides protection against:

- Manufacturing Defects: Any flaws in workmanship or structural integrity that occur under normal wearing conditions
- Stone Security: Loosening or loss of stones due to setting failures (excluding accidental damage)
- Clasp and Closure Failures: Malfunctions in clasps, closures, or fastening mechanisms
- Premature Metal Wear: Unusual tarnishing, discoloration, or metal deterioration that occurs despite proper care
- Plating Issues: Premature wearing of gold or rhodium plating under normal use conditions

Warranty Period

The warranty period begins on the date of delivery and extends for a full 12 months. We recommend registering your purchase through your account for streamlined warranty service if needed.

Making a Warranty Claim

If you experience an issue with your jewellery that you believe falls under warranty coverage, our straightforward claims process includes:

1. Contact Customer Service: Reach out to our dedicated warranty team via email, phone, or through your account dashboard.

2. Provide Documentation: Submit clear photographs of the issue along with your order number and a brief description of the problem.

3. Evaluation Process: Our jewellery experts will assess your claim, typically responding within 2 business days with a determination.

4. Resolution Options: Depending on the nature of the issue, we may offer:
   - Repair of the original item
   - Replacement with an identical item
   - Store credit if the original item is no longer available
   - Partial or full refund in exceptional circumstances

5. Return Shipping: If repair or replacement is necessary, we'll provide a prepaid shipping label for you to return the item to our service center.

Warranty Limitations

While our warranty is comprehensive, certain limitations apply:

- Normal Wear and Tear: Gradual wearing that occurs through regular use over time
- Accidental Damage: Damage resulting from impacts, crushing, or other accidents
- Improper Care: Issues arising from exposure to chemicals, improper storage, or failure to follow care instructions
- Unauthorized Repairs: Any alterations or repairs performed by non-authorized jewellers
- Water Damage: Unless explicitly marketed as waterproof, water exposure is not covered
- Lost or Stolen Items: The warranty does not cover lost or stolen jewellery

## Extended Protection Plans

For additional peace of mind beyond our standard one-year warranty, we offer optional extended protection plans that provide:

- Coverage for up to three additional years
- Protection against accidental damage
- Annual professional cleaning and inspection
- Priority repair service

These plans can be added to your purchase during checkout for a nominal fee based on the item's value.

## Lifetime Support

Even after your warranty period expires, we remain committed to your satisfaction:

- Lifetime Cleaning Guidance: Access to care instructions and professional advice
- Repair Services: Affordable repair options for out-of-warranty items
- Upgrade Program: Special trade-in values toward new purchases

Our warranty reflects our confidence in the quality of our jewellery and our commitment to your long-term satisfaction with every Gemma Bloom purchase.